Privacy Policy

1. Collection of Information

Information you provide to us

We may collect information when you register for an account, participate in interactive features (like submitting a Brain Fitness Quiz, fill out a form or a survey, participate in a contest or promotion, make a purchase, communicate with us via social media sites, request customer support, or otherwise interact with us. The information you provide may include:

• Personal details: your name, email address, linked social media details, and address.

• Payment and transaction information: We do not collect or store payment card details. Payments and subscriptions are processed by third-party platform providers such as Apple (App Store) and Google (Google Play). We receive limited transaction information from these providers, such as subscription status, purchase history, and transaction identifiers, solely for account management, customer support, and service fulfillment purposes.

• The privacy practices of Apple and Google are governed by their own privacy policies, which we encourage you to review.

• Views and opinions: feedback, survey responses, and other information included within your interactions with us or otherwise provided via the Services.

• Other information you may provide: password, language settings, cognitive goals,  sleep habits, and moods and reflections you provide during check-ins.

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The wellness-related information you choose to provide (such as sleep habits, mood check-ins,  goals) is self-reported and used solely for general wellness, performance, and self-reflection purposes. Nurovibe does not provide medical advice, diagnosis, or treatment, and this information is not treated as medical or health records.

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Information we collect when you use the services or interact with us

When you use the Services or interact with us, we collect the following information about you:

• Usage information: the sessions you use, videos you view, content you listen to, screens or features you access, and other similar types of usage information.

• Transactional information: non-payment information related to purchases, such as product description, price tier, subscription or free trial expiration date, and time and date of the transaction.

• Communications: we may record our communications including emails, phone, or video calls, such as when you utilize our service email or provide us with feedback or market research.

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Information we infer when you use the services

When you use the Services, we infer or generate the following information about you:

• User ID: a user ID that we will associate with your account.

• Derived information: information about you based on other information we have collected. For example, like most platforms, we use your IP address to derive the approximate location of your device.

• We do not knowingly collect sensitive personal data such as precise geolocation, government identifiers, or medical records.

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Information we collect from other sources

We may also obtain information about you from other sources, including:

• Transaction information: details from third-parties you use to install our app or purchase a subscription.

• Social media data: if you create or log into your Nurovibe account through a social media service account, we will have access to information from that account, such as your name and other account information, in accordance with your data sharing settings on that social media service.

• Cookie data: we may collect information via cookies and web beacons.

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Use of information

We use the information we collect as follows:

• Provide and maintain the Services, including debugging to identify and repair errors (the legal basis for this processing is the performance of the user agreement between you and the Company);

• Improve the Services, including by developing new products and services (the legal basis for this processing is our legitimate interest in improving and developing new services, by exploring ways to further enhance our services and business);

• Process transactions and fulfill orders (the legal basis for this processing is the performance of the user agreement between you and the Company);

• Send you transactional or relationship messages, such as receipts, account notifications, customer service responses, and other administrative messages (the legal basis for this processing is our legitimate interest in providing relevant information about our services, including your purchases from us);

• Communicate with you about products, services, and events offered by the Company and others, request feedback, and send news, gifts, or other information we think will be of interest to you (see the “Your Choices” section below for information on how to opt out of marketing messages) (The legal basis for this processing is our legitimate interest in providing information about products and services that may be of interest to you unless applicable law requires us to obtain your consent, in which case we will do so);

• Monitor and analyze trends, usage, and activities in connection with the Services (the legal basis for this processing is our legitimate interest in improving our Services and understanding our users’ needs and expectations);

• Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Nurovibe and others, including to enforce our agreements and policies (the legal basis for this processing is our legitimate interest in preventing fraud and protecting and securing our assets, customers, employees, and the public);

• Comply with the law, such as by processing transactional records for tax filings and other compliance activities (the legal basis for this processing is compliance with our legal obligations under applicable law related to, for instance, taxation, and consumer protection law);

• Create anonymous or aggregated data that no longer can be reasonably used to identify you (the legal basis for this processing is our legitimate interest in creating non-personally identifiable data to help improve our services).

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How We Share Personal Data

We may share Personal Data:

Service Providers

With vendors who support the Service, such as:

• Cloud hosting

• Analytics providers

• Customer support tools

Business Transfers

As part of corporate transactions.

Legal Compliance

With law enforcement or regulators when legally required.

With Your Consent

Where You direct Us to share information.

Aggregated or Anonymized Data

We may share aggregated or non-identifiable data for analytics, research, or business purposes. We do not sell Your Personal Data.

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Retention of Data

We retain:

• Personal Data for as long as Your Account is active or necessary for the purposes described

• Wellness-related and self-reported behavioral data until you delete it or delete your account

• Usage Data for a shorter period unless needed for security

• Backups for limited periods as part of standard retention practices

We delete or anonymize data when no longer needed unless legally required to retain it.

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Data Transfers

Your information may be transferred to and processed on servers outside Your jurisdiction. We implement safeguards as required by law, including standard contractual clauses for international transfers.

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Your Privacy Rights

Depending on Your jurisdiction, You may have rights to:

• Access Your Personal Data

• Correct inaccurate data

• Delete Personal Data

• Export Your data

• Withdraw consent

• Object to processing

• Request restriction of processing

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Certain data related to purchases may be retained by Apple or Google in accordance with their legal and billing obligations.

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You may exercise rights through in-app settings or by contacting Us at experience@nurovibe.ai

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Deleting Your Personal Data

You may request deletion of:

• Account

• Streaks

• Profile data

Some data may persist where legally required.

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Security

We use administrative, technical, and physical safeguards to protect Your data. However, no online system is entirely secure.

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Third-Party Links

The Service may contain links to third-party websites or services. Their privacy practices are their own, and We do not control or endorse them.

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Changes to This Privacy Policy

We may update this Policy from time to time. Updates become effective when posted. We may notify You by email or through the Application for material changes.

Contact Us

If You have questions or requests related to this Privacy Policy, You may contact Us:

• Email: experience@nurovibe.ai